Refund Policy
Our Commitment
At SupaConvos, we want you to be completely satisfied with our service. This Refund Policy outlines the terms under which refunds may be requested and processed.
Free Trial Period
We offer a free tier that allows you to explore our service at no cost. This gives you the opportunity to evaluate whether SupaConvos meets your needs before upgrading to a paid plan.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all paid subscriptions. You may request a full refund within 30 days of your initial payment if:
- You are not satisfied with the service
- You experience technical issues that prevent you from using the service
- The service does not meet your expectations as described
Refund Eligibility
Eligible for Refund
- First-time subscriptions within 30 days of payment
- Annual subscriptions within 30 days of payment
- Billing errors or duplicate charges
- Service outages lasting more than 48 hours
Not Eligible for Refund
- Monthly subscriptions after the first billing cycle
- Accounts terminated for Terms of Service violations
- Refund requests made after 30 days from initial payment
- Usage-based charges for exceeded limits
- Add-on services or integrations
How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your account email address
- Order number or payment reference
- Reason for the refund request
- Any supporting documentation (if applicable)
Contact us at [email protected] with your refund request.
Refund Processing
Processing Time
Refund requests are typically processed within 3-5 business days of approval. The refund will be credited to the original payment method used for the purchase.
Refund Method
Refunds will be processed using the same payment method used for the original transaction. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card provider.
Partial Refunds
In certain circumstances, we may offer partial refunds, such as:
- Downgrading from an annual to a monthly plan
- Service disruptions affecting part of the billing period
- Account suspension due to circumstances beyond your control
Cancellation vs. Refund
Please note that cancelling your subscription is different from requesting a refund. When you cancel, your subscription will continue until the end of your current billing period. To receive a refund, you must specifically request one according to this policy.
Chargebacks
If you initiate a chargeback with your bank or credit card company without first contacting us, your account may be suspended. We encourage you to contact us directly to resolve any billing issues before pursuing a chargeback.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
Questions and Support
If you have any questions about this Refund Policy or need assistance with your account, please don't hesitate to contact our support team at [email protected]